Terms and Conditions of Sale
Owner of website: Provence With Gordana
Adress: 10 La Vigne De Notre Dame, 84820 VISAN
Siret: 888 544 590 00019
Phone: +33(0) 6 50 61 55 06
General conditions – summary:
Price per person.
Minimum of 2 people for departure. Half price for children under 7 years old accompanied by a parent.
Cancellations made 24 hours before departure will incur charges of 100% of the booked price.
Reservation:
Some services marketed on Provence With Gordana and its affiliated websites are subject to availability.
No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the booking confirmation by the customer and not of the payment confirmation sent by Provence With Gordana.
Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply. The order confirmation, which contains the essential elements, such as the identification of the Service(s) ordered and the price, shall be forwarded to the User by e-mail within a short time following the date of the order.
Prices:
The prices mentioned, on this website are per person and in Euros. Prices include all taxes. Prices are subject to change without notice, and shall become final only upon receipt of confirmation.
The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies. Prices include all the services specified in the description of each tour or activity.
Payment conditions:
Payment should be made by Paypal or bank transfert 24 hours berfore the tour.
Departure of the Tour:
Provence With Gordana guarantees a departure for a minimum of two persons on the same activity.
A single person may be contacted by email a few days before departure in case no other reservation would have been made on the same tour or activity. In that case Provence With Gordana commits itself to suggest any other possible option to the client or to refund the total price of the tour (less the transaction fees) as soon as possible.
All the tours start at the time and place mentioned on the clients booking confirmation. The customer commits him or herself to be ready at the departure point at least 10 minutes before starting time of the tour or activity.
In case of client’s delay, the driver will only wait for a maximum of 10 minutes in order not to penalize the other passengers. After 10 minutes Provence With Gordana does not guarantee departure for clients arriving too late. No claim can be made by customers if they are not on time and Provence With Gordana cannot be held responsible for their delay.
If the client is not on time at the departure point, Provence With Gordana will consider this as a “no show” and no refund can be claimed.
Responsability:
Provence With Gordana cannot be held responsible for delays due to the traffic conditions, accidents on the public road, especially when getting on or off the vehicle; or for robbery or loss of personal effects or luggage.
Booking amendments:
The customer can require a modification of his booking (with the exception of the services listed as “cannot be changed or canceled”).
Until 24 hours from the date of use of the service booked, no fees shall be required (except for the services listed as “cannot be changed or cancelled”).
Any amendment of date or content cannot be guaranteed and shall be applied subject to availability. Any change request must be sent to contact@provencewithgordana.com (specifying the customer name, tour number and date), which shall process the request as soon as possible. For services for which it is indicated “cannot be canceled or modified” or those on some special dates, no change is possible.
Cancellation of reservation:
Any request for cancellation must be sent by contact form (Mentioning the customer name, tour number and date), which shall process this request as soon as possible. For any cancellation, the following fees will be deducted from the refund:
- More than 24 hours before departure , 0% of the of the service (only the transaction fees)
- Less than 24hours days before departure: 100% of the price ( plus the transaction fees)
Any interruption during the tour or activity decided by the customer him or herself cannot be a reason of refund. Any customer who will not be at the departure point at the starting time mentioned on the voucher will be considered as a “no show” and no claim of refund will be accepted by Provence With Gordana whatever the reason of the customers delay.